We include detailed product descriptions covering weave, fabric, and design on each item page. For deeper insight, please explore our âFabrics,â âWeaving Techniques,â and âDesign Patternsâ sectionsâor feel free to contact us directly.
How true-to-life are the product photos?
Our high-quality photography captures the fabricâs natural sheen and drape. Subtle color differences may occur under different lighting. To ensure your confidence, simply request additional indoor shots before purchasing.
Do you use real zari?
We use premium quality zariâranging from high-grade synthetic to real silver or pure zari, based on the design. Products featuring real zari are clearly labeled in their descriptions.
How should I care for my handwoven saree?
-> Prefer dry cleaning only when necessary; soften folds by airing out.
-> Store in breathable muslin cloths in a cool, dry place.
-> Refold periodically to avoid permanent creases.
-> Be cautious with direct heat on zari and avoid contact with perfumes.
Do you offer blouse pieces with sarees?
Yes! Each saree comes with approximately 0.8â1âŻm of extra fabric for blouse stitching.
Can I request a custom design?
At this time, we donât offer design customization. However, we're open to heritage revival projectsâplease reach out for more information.
Can I customize the color?
Our in-house design team curates each color palette meticulously to maintain brand aesthetic, so custom color requests are not accommodated.
What yarns do you use?
We use only pure, natural yarnsâsuch as silk and cotton.
đ Ordering
Can I order an item thatâs no longer listed?
If a product is unavailable, it may be sold out or out of rotationâcontact us and weâll confirm if more is available or reprints are planned.
How do pre-orders work?
Pre-orders allow you to secure a product still in production. Estimated dispatch timelines are mentioned on the product page.
Do you offer bulk-order discounts?
We do not offer discounts. Every piece reflects its craftsmanship and artisanal value.
Can you combine multiple orders?
We can combine pending orders only if they share the same billing/shipping details and havenât shipped. Just ask us soon after placing them!
How can I track my order?
You'll receive an email with tracking information once your order is dispatched. For orders placed without an account, consider creating one with the same email to monitor its status. You can also use the Track Order button on our website.
đł Payments And Discounts
Is the online checkout secure?
Yesâour payment gateways use SSL encryption to keep your card and bank details safe.
What if payment fails?
If your payment doesnât go through, please contact us for assistance; weâre here to help.
Are any taxes or duties extra?
All shipments are Delivery Duty Paid (DDP), so no additional import taxes should apply. If duties are charged unexpectedly, contact us and weâll address it together.
Can I reserve a saree and pay later?
We donât hold items without payment due to limited stock. However, for long-duration pre-orders, a 50% advance payment is possibleâreach out to discuss.
Do you offer Cash on Delivery?
Currently, we do not offer Cash on Delivery.
Which payment methods do you accept?
We accept all major forms of digital payment, including:
Credit and Debit Cards (Visa, MasterCard, American Express, RuPay, etc.)
Net Banking from leading Indian banks
UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Wallets (where applicable)
International Cards (via secure gateway)
đ Delivery
Do you ship internationally?
Absolutelyâwe deliver worldwide.
What are shipping timelines & costs?
Within India: Free shipping above orders for 5000 INR; deliveries arrive within 4â7 working days.
International: Delivered in 9â12 days. Charges apply based on weight/destination.
What if I miss delivery?
Couriers make at least two delivery attempts. If unsuccessful, contact the courier or reach out to us for support.
đ Returns, Refunds & Cancellation
Can I return my order?
Returns are approved only in exceptional circumstances such as manufacturing defects or incorrect dispatches. No Exchanges are accepted. Please refer to our full âReturns & Cancellationâ policy for details.
Can I cancel my order?
Cancellations are permitted before dispatch and only for unstitched items (sarees, dupattas, stoles). If canceled, youâll receive your refund. Refunds are possible but may incur bank-processing fees and handling fees.
đŹ General
Can I buy ShreeM Luxe in stores?
Our creations are exclusively available on our website only.
What are standard saree dimensions?
Typical sarees measure 5.4â5.6âŻm in length and 1.1â1.17âŻm in width, with blouse pieces around 0.8â1âŻm. Exact dimensions can be provided upon requestâjust send us the product code.
Do you have a physical showroom?
Currently, we operate by website only.
đ Support & Contact
We're always here to help:
If your question isn't answered here, feel free to reach outâhappy to assist!
